We’re here to help! Whether you have a query about an existing order, need assistance with product specifications, or wish to enquire about returns, our Sheffield-based customer support team is on hand to assist you.
Please take a look at our quick contact options below, or fill in our customer enquiry form and a member of our team will get back to you within 24 hours (Monday to Friday).
Get in Touch Directly
Customer Support Email
- Email: [email protected]
- Response Time: We aim to respond to all email enquiries within 1 business day.
Telephone Enquiries
- Phone: +44 345 553 2436
- Opening Hours: Monday – Friday, 9:00 am – 5:00 pm (GMT / BST)
- (Closed on Weekends and Bank Holidays)
Registered Head Office & Postal Address
For formal notices, general correspondence, or postal enquiries:
- Company Name: Apexpatiouk UK Ltd
- Company Registration Number: 6226988
- Address: 21 Allen Street, Sheffield, S3 7TE, United Kingdom
> Please Note regarding Returns: The address above is our corporate office. If you need to return an item, please visit our Refund & Returns Policy page or contact support to obtain a Return Merchandise Authorisation (RMA) and the correct local return depot address.
Frequently Asked Questions
Before reaching out, you might find an instant answer to your query in our self-service sections:
- Where is my order? You can track your parcel’s real-time delivery status using the tracking reference provided in your dispatch confirmation email.
- What are your delivery options? We offer Standard UK Delivery via Royal Mail / Evri as well as Express UK Next Day options. Full details can be found on our Delivery & Shipping page.
- How do I return a faulty or unwanted item? We operate a straightforward 30-day return policy in accordance with the UK Consumer Rights Act 2015. Please view our Refund & Returns Policy for step-by-step instructions.