Delivery & Shipping Policy

At Apexpatiouk, we aim to deliver your everyday essentials quickly, safely, and transparently across the United Kingdom. This policy outlines our order processing times, available delivery services, estimated transit schedules, and tracking procedures.

By placing an order on our online shop, you agree to the delivery terms below.

1. Order Processing Times

All orders are picked, packed, and dispatched from our UK fulfillment center within 1 to 2 working days (Monday through Friday, excluding UK bank holidays).

• Daily Cut-off Time: Orders placed before 1:00 PM (GMT/BST) will begin processing the same working day. Orders placed after 1:00 PM, or over the weekend, will be processed on the next working day.
• Peak Periods: During major sales events or seasonal holidays, dispatch times may extend slightly by an additional 24 to 48 hours.

Once your parcel has been collected by our courier, you will receive an automated dispatch confirmation email containing your tracking information.

2. UK Delivery Options & Transit Times

We partner with trusted UK courier networks—including Royal Mail, DPD, and Evri—to ensure reliable nationwide coverage.

Standard UK Mainland Rates & Schedules:

Note: Transit times are estimates provided by the couriers and begin from the day your dispatch confirmation is issued.

3. Geographical Coverage & Postcode Exceptions

We deliver to physical addresses across England, Scotland, Wales, Northern Ireland, and the UK offshore islands.

• UK Mainland: Standard rates and delivery schedules apply to all addresses across mainland England, Wales, and Southern Scotland.
• Scottish Highlands, Islands, Northern Ireland & Channel Islands: Delivery to remote postcodes (including Northern Ireland / BT, Scottish Highlands / IV, KW, PA, PH, and Channel Islands / GY, JE) is fully available. Please allow an additional 1 to 3 working days for transit.

4. Parcel Tracking & Delivery Signature

Once your parcel leaves our depot, you can track its progress using the tracking link in your dispatch email.

• Tracking Updates: Please allow up to 12 hours after receiving your dispatch email for tracking scans to update on the courier’s portal.
• Safe Place & Delivery Instructions: If you choose to divert your parcel or request a “leave in a safe place” via the courier’s app/portal after dispatch, you assume responsibility for the parcel once deposited by the courier.

5. Incorrect Addresses & Order Modifications

Please ensure your delivery address, street name, and postcode are entered accurately during checkout.

If you notice a mistake in your address details, please email [email protected] immediately with your order number. We will attempt to update your details prior to dispatch. Once an order has entered our packing queue or handed to the courier, we are unable to amend shipping details or re-route parcels.

6. Damaged, Delayed, or Missing Deliveries

We make every effort to deliver your goods within the stated timeframe, but occasional delays due to transit issues or weather conditions may occur.

• Tracking Shows “Delivered” but Missing: Please check around your property, with immediate neighbours, or at your designated safe place first. Couriers may occasionally scan items shortly before final drop-off.
• Parcel Damaged in Transit: If your package arrives damaged, please take clear photos of the outer packaging and damaged contents, then contact us at [email protected] within 7 days of receipt so we can arrange a replacement or refund.

7. Contact Us

If you have any questions regarding your parcel status or UK delivery options, please reach out to our team:

• Customer Care Email: [email protected]
• Operating Hours: Monday – Thursday: 9:00 AM – 5:00 PM | Friday: 9:00 AM – 3:00 PM (GMT/BST)