Terms and Conditions of Sale

Welcome to apexpatiouk.co.uk (referred to as “the Site”, “we”, “us”, or “our”). These Terms and Conditions govern your use of our website and the purchase of any goods from us.

By accessing our Site or placing an order, you agree to be bound by these terms. Please read them carefully before completing your purchase. We recommend printing or saving a copy for future reference.

1. Information About Us

apexpatiouk.co.uk is operated by Apexpatiouk UK Ltd, a company registered in England and Wales.

  • Company Registration Number: 6226988
  • Registered Office Address: 21 Allen Street, Sheffield, S3 7TE, United Kingdom
  • VAT Registration Number: GB 915 9666 68
  • Customer Care Email: [email protected]

2. Contract Formation & Orders

  • Order Placement: When you place an order via our online checkout process, you will receive an automated order acknowledgment email. This email confirms receipt of your order but does not constitute formal acceptance.
  • Contract Acceptance: A legally binding contract between us is formed only when we dispatch your goods and send you a dispatch confirmation email containing tracking details.
  • Order Refusal: We reserve the right to decline or cancel any order prior to dispatch for reasons including, but not limited to: product unavailability, errors in pricing or product descriptions, or failed payment authorisation.

3. Pricing and Payment

  • Currency: All prices on our Site are displayed in Pounds Sterling (£ GBP) and are inclusive of UK Value Added Tax (VAT) where applicable.
  • Delivery Charges: Delivery costs are clearly calculated and displayed at checkout prior to order finalisation.
  • Payment Methods: We accept major credit/debit cards (Visa, Mastercard, American Express) and securely processed third-party options (e.g. Apple Pay, PayPal). Payment is taken at the time your order is placed.
  • Pricing Errors: Despite our best efforts, pricing errors may occasionally occur. If an item’s correct price is lower than our stated price, we will charge the lower amount. If it is higher, we will contact you for instructions before dispatching or cancel the order and issue a full refund.

4. UK Delivery & Shipping

  • Coverage: We deliver to addresses across the United Kingdom, including England, Wales, Scotland, Northern Ireland, and the Channel Islands.
  • Delivery Timelines: Estimated delivery dates provided at checkout are estimates only and cannot be guaranteed. standard UK delivery typically takes 3 to 5 working days.
  • Risk and Ownership: Ownership of the items passes to you once full payment has been received. Risk of damage or loss transfers to you upon delivery to the agreed shipping address.

5. Your Right to Cancel (14-Day Cooling-off Period)

Under the UK Consumer Contracts Regulations 2013, you have a statutory right to cancel your order without giving any reason within 14 days of receiving your items.

How to Exercise Your Right:

  1. Notice: You must notify us of your decision to cancel within 14 calendar days of receiving your goods by contacting our support team at [email protected].
  2. Returning Goods: You must post the items back to us within 14 days of notifying us of your cancellation.
  3. Condition: Goods must be returned unused, in their original packaging, and in a re-saleable condition. You are legally obliged to take reasonable care of the products while they are in your possession.
  4. Return Postage: Unless the item is faulty or delivered in error, you will be responsible for paying the return postage costs.

6. Faulty or Damaged Goods (Statutory Rights)

Nothing in these terms affects your legal rights under the UK Consumer Rights Act 2015.

  • Up to 30 Days: If any item you receive is faulty, damaged, or not as described, you are entitled to an immediate full refund including standard delivery costs.
  • After 30 Days: If a fault develops within 6 months of delivery, you are entitled to a repair or replacement. If a repair or replacement is not possible or unsuccessful, you may request a full or partial refund.

If you receive a faulty item, please contact us at [email protected] with your order number and photo evidence of the defect so we can arrange a prepaid return label or replacement.

7. Limitation of Liability

We accept full responsibility for death or personal injury resulting from our negligence, fraudulent misrepresentation, or any other liability that cannot be excluded under UK law.

We are not liable for business losses (e.g. loss of profit, loss of revenue, or business interruption), as our goods are supplied solely for private and domestic use.

8. Data Protection & Privacy

We handle your personal data in strict accordance with the UK GDPR and the Data Protection Act 2018. For detailed information on how we collect, use, and protect your personal information, please refer to our dedicated Privacy Policy.

9. Governing Law & Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales (or Northern Ireland / Scotland if you reside there).